Shipping Policy

Shipping Policy

Free shipping on all orders!!

Custom Equine Nutrition ship's either USPS or UPS depending on the order.  Typically packages weighing over 20 pounds will ship UPS.

Most orders ship within 48 hours.  Orders place after noon on Friday may not ship out until Monday.

Damaged Merchandise

Damage in transit is the responsibility of the carrier. If you receive an opened or damaged parcel, inspect it in the presence of the carrier and take photos of the damaged goods. Notify your local UPS. or USPS office so they can send a representative to inspect the package immediately. Then, call our office and give us your name and invoice number.

In ALL cases of damage, the parcel must be inspected at the point of delivery to the customer. If this procedure is not followed, Custom Equine Nutrition cannot be held liable for a claim on the damaged merchandise. In most cases Custom Equine Nutrition may be able to replace the item if the above procedures have been followed.

Shipping to Alaska and Hawaii

Orders will be shipped USPS Parcel Select Ground.  This service can take up to 14 days for delivery.